How Do Returns and Exchanges Work?

Learn About Our Easy, Hassle-Free Returns

What is your return policy?

We offer a 30 day return policy, if you're unsatisfied with your order for any reason. 

To receive a full return, all items must be in original, unused condition. All products must be packaged back into their original packaging for shipping back to us. This means into all wrapping, bags, sleeves, padding, etc. This is required to receive a full refund.

How do I request a return?

Please start by submitting a returns request through our easy to use Returns & Exchanges Request Form here. 

As long as the return is initiated within 30 calendar days of receiving the order, you're good to go! The items do need to have return shipping initiated within 10 business days of receiving the approval for the return.

Refer to the full return policy for details.

When can I expect my refund or store credit?

Please allow 1 week internal processing time, and also allow processing time from your bank or credit card. 

How do exchanges work?

Yes, we offer the same 30 day window for exchanges. If you are unhappy with your product or it just doesn't fit your vision, you can exchange it for another item. 

Just submit your exchange request through our Returns & Exchanges Form to begin the exchange process. The customer is responsible for shipping of the items that need to be exchanged. But shipping of the new items is on us for the first exchange.

What if I receive a defective or damaged product?

Customization Inquiry

Looking for something very specific?

See something on Inspire Hardware that looks great but you need a different size?