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Request an eligible change-of-mind return or exchange within 60 calendar days of delivery. Items must be unused, uninstalled and in their original packaging. Custom products, special-order finishes and final-sale items are excluded from change-of-mind returns.

Change-of-mind return shipping is customer-paid unless eligible Redo return-shipping coverage was purchased. A US$3.50 restocking fee applies to approved refunds and to exchanges when a refund difference is issued. Redo purchase fees are non-refundable; coverage terms apply.

Report shipping damage within 14 calendar days of delivery and manufacturing defects within 60 calendar days. Inspire Hardware covers standard return shipping for verified damage or defects; Redo is not required. Replacements are for the same item, and custom remakes require standard production lead times.

Shipping damage or manufacturing defects may be reported before installation. If damage or a manufacturing defect is discovered during installation, only the affected piece may be returned for review; the rest of the order remains subject to the usual return conditions. Damage caused by installation is not a manufacturing defect or shipping-damage claim. The reporting deadlines, photo requirements and approval process still apply.

Keep all packaging and provide photos of the product, inner packaging and outer shipping carton. Wait for approval and an issued return label before returning anything; ship approved returns within 14 days of approval. Read the full Returns & Exchanges Policy.

No tax on products shipping anywhere in the US except Wyoming and Illinois

Taxes are collected per state requirements

For international shipments customs fees & duties are paid by the customer at checkout (only if noted at checkout) or directly with the shipping company before delivery