
How Do Returns and Exchanges Work?
Learn About Our Easy, Hassle-Free Returns
What is your return policy?
We offer a 60 day return policy, if you're unsatisfied with your order for any reason.
To receive a full return, all items must be in original, unused condition. All products must be packaged back into their original packaging for shipping back to us. This means into all wrapping, bags, sleeves, padding, etc. Returns shipped back to us in polymailers, padded mailers, or bags will not be accepted. This is required to receive a full refund.
How do I request a return?
Please start by submitting a returns request through our easy to use Returns & Exchanges Request Form here.
As long as the return is initiated within 60 calendar days of receiving the order, you're good to go! The items must have the return shipping tracking initiated within 10 business days of receiving the approval for the return.
If you do not get a response from Inspire Hardware within 2 business days of submitting a return request, please check your spam. We ALWAYS reply to all return requests within 2 business days. This excludes holidays.
Refer to the full return policy for details.
When can I expect my refund or store credit?
Please allow 2 weeks internal processing time, plus processing time from your bank or credit card.
How do exchanges work?
Yes, we offer the same 60 day window for exchanges. If you are unhappy with your product or it just doesn't fit your vision, you can exchange it for another item.
Just submit your exchange request through our Returns & Exchanges Form to begin the exchange process. The customer is responsible for shipping of the items that need to be exchanged & a $3.50 restocking fee.
If you do not get a response from Inspire Hardware within 2 business days of submitting an exchange request, please check your spam. We ALWAYS reply to all exchange requests within 2 business days. This excludes holidays.
What if I receive a defective or damaged product?
Each item is checked for quality before we prepare your order for shipment. But things occasionally happen.
We stand behind our products, so if you receive a damaged or defective product we will replace it within 60 calendar days of delivery. Please submit your request via our Returns & Exchanges Form here.
If we send you the incorrect product, we'll happily replace it with the correct item. Shipping to you will be on us when the incorrect product is sent by Inspire Hardware.
If the product was damaged in transit due to Inspire Hardware's packaging, we will replace the product and ship the replacement for free. The damaged item must arrive back to us before a replacement is shipped.
If the product was packaged properly and the item arrives damaged, we will replace the product, but please contact us upon delivery.
The customer is responsible for sending the damaged items back to Inspire Hardware, inside all original packaging, in unused condition. If the products arrive to us further damaged because of issues with how the products were repackaged to ship back to us, we may not be able to process the exchange without a fee.
A damaged product cannot be exchanged for a different item.
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See how different sizes look on standard cabinet sizes
Architectural Jewelry for Your Cabinets
Small details that transform kitchens, baths, and furniture into stunning spaces.
How We Compare
| Inspire Hardware | Other Hardware Brands | |
|---|---|---|
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               Architect-Grade Design That Elevates Spaces Statement-making pieces created to elevate cabinetry into timeless, high-end design elements.  | 
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               100% Solid Brass — Built to Last a Lifetime No hollow cores or cheap alloys — just heavy, durable brass built to last for decades.  | 
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               Hand-Finished Craftsmanship & Premium Finishes Every piece is meticulously hand-polished and double lacquer coated for exceptional resistance to tarnish and corrosion.  | 
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               Luxury Feel & Flawless Performance Precision-engineered for a satisfying weight, smooth operation, and flawless function.  | 
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               Installation-Ready Comes with four screw lengths for a perfect fit on drawers, doors, and appliance panels — no extra parts needed.  | 
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               A Long-Term Investment Inspire Hardware isn’t a disposable purchase — it’s an investment that enhances the beauty, functionality, and value of your home or project.  | 
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| 
               Personalized Concierge Talk directly with a knowledgeable hardware specialist by phone, email, chat, or text — no bots, no endless wait times.  | 
            
Questions? We Have Answers.
Absolutely!
Our designs are intentionally timeless — created to complement a range of architectural styles from contemporary minimalism to classic traditional.
As a general rule, larger drawers and doors look best with longer pulls, while smaller cabinets benefit from shorter pulls or knobs.
Our team is happy to offer size recommendations based on your exact project.
Shipping in the US is free via UPS Ground.
International shipping pricing can be paid for at checkout.
Domestic and international expedited options are available at checkout.
Note that selecting expedited shipping does not reduce fulfillment time (1-3 days).
Most in-stock items ship within 1–3 business days. For custom orders, we’ll keep you updated with expected lead times.
Selecting expediting shipping does not reduce fulfillment time.
Our hardware is low-maintenance — just wipe with a soft, damp cloth when needed. Never use chemicals or abrasive cleaners, as they can dull the finish.
With minimal care, your pieces will look beautiful for decades.
We accept returns on standard, non-custom hardware within 60 days of delivery as long as the items are unused, uninstalled, and in their original packaging.
Custom items are final sale and not eligible for return.
⚠️ California Proposition 65 Warning:
WARNING: Some of our products can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
This warning is required by California law and applies to many brass and metal products across the hardware industry — including those from well-known and reputable brands.
Inspire Hardware fully complies with Proposition 65 and is committed to transparency and safety.
For more information, visit www.P65Warnings.ca.gov