Refund policy
Policy updated as of Oct 17, 2025 for restocking fee. And Nov 5, 2025 for packaging retention and damage claims.
Original packaging must be kept in order to remain eligible for returns, exchanges or claims of damage or defect. All original packaging must be retained when the products are delivered — including inner boxes, bags, sleeves, protective wrapping, void fill, and the outer shipping carton(s).
Returns
For non-custom orders, returns are accepted within 60 calendar days of delivery confirmation. If more than 60 calendar days have gone by since the item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, new and in the same condition that you received it, including all packaging. The items must be repackaged so that they are not damaged during transit back to Inspire Hardware. Returns shipped back to us in poly mailers, padded mailers, or bags will not be accepted.
If items are not packaged into their original packaging exactly as packaged when new, Inspire Hardware reserves the right to deny the refund upon receipt.
Customers must contact us and receive approval prior to starting a return. Returns that don't have prior approval for the return will not be eligible for a refund. Items must be shipped back using a return shipping label provided by inspire Hardware.
Items must be shipped back to Inspire Hardware within 14 calendar days of Inspire Hardware confirming the return is within policy.
A $3.50 restocking fee and the return shipping fees will be deducted from your refund if the refund is approved once the items are received.
Custom orders are final sale.
We do not accept multiple return requests from the same order, all items that the customer would like to return must be included in 1 request within the 60 calendar days. Additional return or exchange requests for the same order will be declined.
Original packaging must be kept in order to remain eligible for returns or exchanges. All original packaging must be retained — including inner boxes, bags, sleeves, protective wrapping, void fill, and the outer shipping carton(s).
Please use the Returns Self Service Portal to start a return here
Shipping for Returns
The customer will be responsible for payment of shipping costs for returning item(s) to Inspire Hardware. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund. Items must be shipped back using the return shipping label provided by inspire Hardware.
Shipping insurance is the customer's responsibility. Inspire Hardware is not responsible for products lost in transit.
Refunds are processed once the item(s) are received by Inspire Hardware and confirmed they are in unused, sellable condition, including all packaging and screws/installation components (if applicable).
Before return-shipping, products must be packed inside their protective sleeves and/or pouches, and then inside the individual boxes they came in. If products are received not inside their primary packaging, Inspire Hardware reserves the right to decline a refund.
Items shipped back to Inspire Hardware without a label issued by us will not be accepted.
Returns shipped back to us in poly mailers, padded mailers, or bags will not be accepted.
Refunds for Returns (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, processed by Inspire Hardware within 2 weeks of receipt. This is an estimate and does not account for holiday closure times. We cannot control the time it takes USPS or UPS to deliver the product, or for your bank or credit card company to post the refund.
A $3.50 restocking fee and the return shipping fees will be deducted from your refund if the refund is approved once the items are received.
Please use the Returns Self Service Portal to check the status of your return: here
Late or missing refunds (if applicable)
Please contact us at returns@inspirehardware.com for any issues or questions regarding your refund.
We strive to process refunds within 2 weeks of receiving your authorized return. This is an estimate and does not account for holiday closure times.
Some suggestions before contacting us: Check the return label tracking to see that Inspire Hardware has received the item. Returned items are checked for quality and closely inspected to ensure they are in re-sellable condition before a refund is issued, and this takes 7 business days. This is an estimate and not a guarantee that a refund will be processed within 7 business days of receipt. If it's been more than 7 business days since delivery you should have a refund confirmation email from us. If not, please contact returns @inspirehardware.com so we can help you with an update.
If inspire Hardware has confirmed your return has been processed, please contact your bank or credit card company, it may take 3-7 business days before your refund is officially posted by your bank or credit card provider. Inspire Hardware has no control over how quickly the bank or credit card processes the return on their side.
Exchanges for Non-Defective and Non-Damaged Items (non-custom orders only)
Exchanges for non-defective items are accepted within 60 calendar days of delivery confirmation. If more than 60 calendar days have gone by since the item was delivered, unfortunately we can’t offer an exchange or return.
Exchanges are available for different items if the items being exchanged are not damaged. However, we must receive the items being exchanged prior to sending out the new items.
A $3.50 restocking fee and the return shipping fees will be deducted from your refund if any refund is due and approved once the items are received in new condition.
The customer is responsible for any difference in cost for the new items. If the new items are a lower cost, Inspire Hardware will refund the difference minus any applicable fees for shipping and restocking.
See shipping for exchanges of Non-Defective Items below to ensure you understand the shipping requirements for this kind of exchange. Items must be shipped back using a return shipping label provided by inspire Hardware. Items shipped back to Inspire Hardware without a label issued by us will not be accepted.
Custom orders are not eligible for exchanges.
We do not accept multiple returns or exchanges from the same order, all items that the customer would like to exchange or return must be included in 1 request within 60 calendar days. Additional exchange or return requests for the same order will be declined.
Please use the Returns Self Service Portal to start an exchange: here
Shipping for Exchanges (Non-Defective and Non-Damaged) Items
Products must be packed inside their protective sleeves and/or pouches, and then inside the individual boxes they came in. If products are received not inside their primary packaging, Inspire Hardware reserves the right to decline a refund or exchange.
The customer will be responsible for payment of shipping costs for exchanging the item(s). Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.
The cost of the new items being shipped expedited are also the responsibility of the customer. The customer can select any expedited shipping speed available and will be billed upon confirmation of the exchange if expedited or deducted from any refund.
Adding shipping insurance is the customer's responsibility. Inspire Hardware is not responsible for exchanged products lost in transit. Items must be shipped back using a return shipping label provided by Inspire Hardware. Returns shipped back to us in poly mailers, padded mailers, or bags will not be accepted.
Items shipped back to Inspire Hardware without a label issued by us will not be accepted.
If applicable, refunds are processed once the item(s) are received by Inspire Hardware and confirmed they are in unused, sellable condition, packed inside original packaging like new.
A $3.50 restocking fee and the return shipping fees will be deducted from your refund if the exchange is approved once the items are received, and a refund is owed for the difference.
We do not accept multiple exchange requests from the same order, all items that the customer would like to return or exchange must be included in 1 request within the 60 calendar days. Additional return or exchange requests for the same order will be declined.
Exchanges for Defective Items
We replace items if they are defective and within policy. If you need to exchange an item, please submit a returns/exchanges form on our website or send us an email at returns@inspirehardware.com.
All claims for defective items must be reported within 60 days of delivery. Photos of all defective products and packaging including the shipping carton(s) must be provided in order to be eligible for defective item claims. If photos of the product and packaging are not possible because packaging has been discarded, the defective claim will be denied.
Exchanges are accepted within 60 calendar days of delivery confirmation. If more time has gone by since the item was delivered, unfortunately we can’t offer an exchange or refund due to defect.
Exchanges due to defects are only available for the same item and within 60 calendar days of delivery.
If a custom order item is defective we will process the exchange, but custom order items will need to be produced again and will take the normal production time quoted.
We do not accept multiple returns or exchanges from the same order, all items that the customer would like to exchange or return must be included in 1 request within the calendar 60 days. Additional return or exchange requests for the same order will be declined.
Please use the Returns Self Service Portal to start an exchange: here
Shipping for Exchanges of Defective or Damaged Items
Inspire Hardware will in good faith pay for standard shipping of items that are defective and determined not damaged by the customer. The exchange request is required to be made within the 60 day returns/exchanges window in order for Inspire Hardware to pay for the cost of return shipping of the defective items.
Exchanges are processed and replacement items are shipped once the defective item(s) are received by Inspire Hardware.
We do not guarantee delivery times for exchanges, but we will do our best to process these in a timely manner considering inventory availability at time the exchange is approved.
Items must be shipped back using a return shipping label provided by inspire Hardware. Items shipped back to Inspire Hardware without a label issued by us will not be accepted.
Exchanges for Damaged Items
We replace items if they are damaged and within policy. If you need to exchange an item, please submit a returns/exchanges form on our website or send us an email at returns@inspirehardware.com.
All claims for damaged items must be reported within 14 days of delivery. Photos of all damaged products and packaging including the shipping carton(s) must be provided in order to be eligible for damage claims. If photos of the product and packaging are not possible because packaging has been discarded, the damage claim will be denied.
Exchanges are accepted within 60 calendar days of delivery confirmation, but damage must be reported within 14 days of delivery. If more time has gone by since the item was delivered, unfortunately we can’t offer an exchange or refund due to damage.
Exchanges due to damage are only available for the same item if reported within 14 calendar days of delivery.
If a custom order item is damaged we will process the exchange, but custom order items will need to be produced again and will take the normal production time quoted.
We do not accept multiple returns or exchanges from the same order, all items that the customer would like to exchange or return must be included in 1 request within the calendar 60 days. Additional return or exchange requests for the same order will be declined.
Please use the Returns Self Service Portal to start an exchange: here
Final sale items (marked as final sale or custom orders)
Unfortunately final sale items cannot be refunded, returned, or exchanged. If an item is final sale it will be clearly marked as such on the website and/or confirmed for the customer in writing prior to order placement.
Custom orders are final sale and cannot be modified or canceled once payment is received.
Order Cancellations
For non-custom orders, if an order is canceled prior to being fulfilled, a 3% credit card processing fee will be deducted from your refund if the cancellation is approved.
If an order has been packed or fulfilled, it can no longer be canceled. Please refer to the returns section of this policy.
Custom orders are final and cannot be cancelled once payment is received.