Do you need to return or exchange a product?

We ask that you please make sure to read the returns & exchanges policy so you understand how to get a full refund and have a seamless experience

If you do not get a response from Inspire Hardware within 2 business days of submitting a return request, please check your SPAM.

We ALWAYS reply to return requests within 2 business days, excluding US holidays.

How to Receive a Refund

Items Must be New
- All items need to be inside their original packaging and in new condition (no scratches, discoloration, dings, other signs of wear or damage).
- All packaging must also be in new condition.
- Packaging must not be torn or need replacement to be sold.
Pack Items Carefully
- Returned items are the customer's responsibility until they reach us.
- Make sure items can't get damaged or come out of their individual packaging on the way.
- This includes screws tightly sealed in their bags so they don't toss around in transit.
- We recommend adding extra padding inside the shipper box.
- If you can feel items moving around inside the box when sealed, they need to be repacked to ensure they are not damaged during shipping.
Print & Ship
- Print and attach the return shipping label provided via email.
- The return shipping label is good for 2 weeks from the time it's issued.
- Please allow up to 2 weeks for processing once we receive your return shipment, and look out for a notification with refund information in that time frame.
- Items that did not follow the policy will not be eligible for a refund.

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