How Do Returns and Exchanges Work?

Learn About Our Easy, Hassle-Free Returns

What is your return policy?

We offer a 60 day return policy, if you're unsatisfied with your order for any reason. 

To receive a full return, all items must be in original, unused condition. All products must be packaged back into their original packaging for shipping back to us. This means into all wrapping, bags, sleeves, padding, etc. Returns shipped back to us in polymailers, padded mailers, or bags will not be accepted. This is required to receive a full refund.

How do I request a return?

Please start by submitting a returns request through our easy to use Returns & Exchanges Request Form here. 

As long as the return is initiated within 60 calendar days of receiving the order, you're good to go! The items must have the return shipping tracking initiated within 10 business days of receiving the approval for the return.

If you do not get a response from Inspire Hardware within 2 business days of submitting a return request, please check your spam. We ALWAYS reply to all return requests within 2 business days. This excludes holidays.

Refer to the full return policy for details.

When can I expect my refund or store credit?

Please allow 2 weeks internal processing time, plus processing time from your bank or credit card. 

How do exchanges work?

Yes, we offer the same 60 day window for exchanges. If you are unhappy with your product or it just doesn't fit your vision, you can exchange it for another item. 

Just submit your exchange request through our Returns & Exchanges Form to begin the exchange process. The customer is responsible for shipping of the items that need to be exchanged & a $3.50 restocking fee.

If you do not get a response from Inspire Hardware within 2 business days of submitting an exchange request, please check your spam. We ALWAYS reply to all exchange requests within 2 business days. This excludes holidays.

What if I receive a defective or damaged product?

Customization Inquiry